To view a live video Webcast, you need the RealNetworks RealOne Player or Microsoft's Windows Media Player.
To make sure you have what you need, follow the steps below:

1. Check to see that you have an updated version of the RealPlayer or the Windows Media Player by clicking on the appropriate link below:
   Test Your RealOne Player
   Test Your Windows Media Player
   If the audio and video played, you are ready to participate in the Webcast.     
   
   
2. If you need to download and install a free media player, go to the preferred site below and follow the on screen directions
   Download and Install the Free RealOnePlayer Basic
   (NOTE: RealOne Player Plus is not the free player - look for the Free RealOne Player link)
   
   Download and Install the Windows Media Player
   
   Once you have downloaded and installed the player, try the test link again.
   If the audio and video played, you are ready to participate in the Webcast.
   
   
3. If you are having trouble viewing the test clips above and you are accessingthe webcast through your organization's network, have your network administrator help troubleshoot the problem using the information provided by the provider of the Media Player.
   Tech Support for RealOne Player
   Tech Support for Windows Media Player
   


4. Webcast Technical Support - If you are not having success with the information available from RealNetworks, or Microsoft, you can e-Mail our technical support. please fill out this on-line form and a technician will be in touch. Or you can call Allison Pirie at GreenWorks at (215) 545-5880 or at techsupport@greenworks.tv.